Run of house is selling a room without guaranteeing which one, letting the hotel assign whatever suits it on arrival. It gives flexibility to place inventory better and usually comes with a cheaper rate. It is common in groups and bargain rates, in exchange for the guest giving up the choice of view or floor.
Example A run of house rate is cheaper but the hotel decides the room based on how occupancy lands.
An allotment is a block of rooms the hotel holds for an intermediary or group under agreed terms. Tour...
OperationsOverbooking is selling more rooms or seats than exist, betting that cancellations and no-shows will happen....
CommercialUpselling is convincing a guest to move up to a better version of what they were already buying. A room with...
OperationsA chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card...
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