Overbooking is selling more rooms or seats than exist, betting that cancellations and no-shows will happen. Done well it protects revenue from seats that would go empty. Done badly it forces you to relocate guests and hurts your reputation.
Example A hotel takes 105 reservations for 100 rooms because it knows around 5 percent tend to be no-shows.
A no-show is a booking that never turns up and never cancels in time. The hotel is left with an empty room...
DistributionA channel manager syncs a hotel's rates and availability across all its sales channels at once. When a room...
OperationsA walk-in is a guest who arrives without a prior reservation and asks for a room on the spot. The front desk...
OperationsA chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card...
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