A walk-in is a guest who arrives without a prior reservation and asks for a room on the spot. The front desk usually sells at a higher rate because there is no price comparison. It is a way to fill last minute gaps.
Example At ten at night, the front desk sells the last two rooms to walk-ins at a high rate.
A no-show is a booking that never turns up and never cancels in time. The hotel is left with an empty room...
OperationsOverbooking is selling more rooms or seats than exist, betting that cancellations and no-shows will happen....
CommercialA day rate is the price of using a room for a few daytime hours without an overnight stay. It suits layovers,...
OperationsA chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card...
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