The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
Read → Tech was supposed to cut out the middleman, but in travel it just swaps one for another. Whoever aggregates supply and fixes the mess still gets paid.
Read → Choice Hotels pays 130 million for Harvest Hosts, Lufthansa sets the last A340 flight for 18 October and GBTA lifts Latin America corporate spend to $67.7 billion in 2026.
Read → The German hotel group promotes Duarte Bon de Sousa to COO and Virginie Saint-Laurent to a senior role in a move that points to stronger operational muscle for its expansion.
Read → The chain unveiled several initiatives in Hollywood, Florida, aimed at strengthening guest experience and owner value. Here are the takeaways.
Read → The Asian country wants its tourism supply, currently scattered, to be easy to discover, book and, eventually, surface in AI answers.
Read → Hopper co-founder and B2B boss Dakota Smith has left the company, according to Skift. My take: the tech they sell to airlines is no longer a side bet, it is the business.
Read → The Destination AI Summit makes it clear: the apocalypse talk is out, and real pilots in back office and distribution are in.
Read → Skift highlights the political side of tourist taxes: they are raised on the people who cannot vote out the officials spending them.
Read → Twilio puts a number on the big hole in travel AI: 70% of consumers walk away when the assistant loses context. Milan, meanwhile, lifts GOPPAR 34% on the Winter Games.
Read → A Twilio study for APAC shows that lost context in AI interactions drives guests away. The root cause sits in the hotel's fragmented guest data.
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The daily brief
One sharp travel-industry brief a day. Free.