The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
Read → Choice opens six upscale hotels across Cambria and Ascend Collection, pushing past 300 open US properties with nearly 150 in the pipeline. The midscale brand wants to move up a tier.
Read → The largest independent hotel management company in the Middle East and Africa accelerates expansion with nine signings across six countries and eyes 100 hotels by 2029.
Read → Vrbo raises host commissions, Booking tests Lola with a double-sided fee model, Expedia cuts 58 jobs and non-room revenue grows 35%.
Read → Meyer Jabara Hotels builds its fall group sales on long-standing university relationships, overlapping demand segments and prospecting a year ahead.
Read → Winnow unveils Foresight, a mobile tool that anticipates what guests will order before service. Across 13 Hilton hotels in EMEA, overproduction dropped by up to 69%.
Read → The Mallorcan chain extends its child safeguarding framework to a fifth country after more than 13 years in The Code, with Top Member status in Spain and Mexico.
Read → A study with over 500 participants makes it clear that resolving the problem quickly matters more than any compensation, and that money only rebuilds trust when a person hands it over.
Read → Tewolde Gebremariam opens his tenure with an unglamorous message: safety, reliability and profit. That is exactly what the airline needs to hear.
Read → Aimbridge Hospitality will manage ten select-service Hilton, Marriott and Hyatt hotels across seven US states for the joint venture between Prospect Ridge and Fulcrum.
Read → Hospitality Net has published a practical guide to kick off personalisation in hotels. My take: without clean data, AI only speeds up the noise.
The daily brief
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The daily brief
One sharp travel-industry brief a day. Free.