Hotel Technology
A hotel's technology stack is now as strategic as its location.
A hotel's technology stack is now as strategic as its location.
Read → A study with over 500 participants makes it clear that resolving the problem quickly matters more than any compensation, and that money only rebuilds trust when a person hands it over.
Read → Hospitality Net has published a practical guide to kick off personalisation in hotels. My take: without clean data, AI only speeds up the noise.
Read → AI enters daily hotel and airport operations while corporate rates for 2027 already have a number. Today's brief.
Read → EXPO Real in Munich brings hoteliers and developers together to debate how facial recognition and frictionless booking are reshaping distribution.
Read → Iberia's deal with its pilots locks down the Madrid hub. Hotel AI falls short: 92% of calls fail to capture guest details.
Read → The UK aparthotel group spent six months on the process and put its institutional lenders at the table. Buying software is no longer just an operations call.
Read → Hospitality Net points to the front desk agent as the real gauge of AI performance, Simone Puorto opens Rome Future Week with his humans-as-luxury thesis, and the Wickaninnish Inn turns 30.
Read → Most hotels don't have a technology problem but an application one. The first step isn't the software, it's knowing which process actually hurts.
Read → The Bali resort replaces its scattered restaurant operation with Infrasys and frees staff to focus on what actually matters: the guest.
Read → Nonius launches a unified guest messaging inbox that links WhatsApp, SMS and in-app chat with the PMS, mobile key and in-room TV.
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