The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
Read → Hilton launches an AI-powered trip planner on its website, integrating with Google AI Mode, ChatGPT and Claude to let travelers book with natural language.
Read → Professional attitude rules in hospitality, more than degrees. Here's why this reshapes training and hiring in the sector.
Read → Javier Ortiz, founder of Sextaplanta, argues that technology must serve hotel strategy, not the other way around.
Read → The Air Canada crash at La Guardia ends with two firings, as reported by Preferente. What happened and what it means for aviation safety.
Read → IATA estimates a 5,284 aircraft deficit from the pre-pandemic trend. Delivery delays since 2018 cap growth and lift fares. Is it time to extend the life of older planes?
Read → Airbnb is testing a reduced fee for hosts who bring their own guests. The booking still runs on its platform, but the take rate becomes variable. It's a quiet shift with big implications for distribution.
Read → Javier Ortiz (Sextaplanta) says technology is not the strategy, but the means to implement it. Adoption barriers are not just technical, they are managerial and strategic.
Read → Google turns AI Mode into a direct booking channel. Hotels must prepare for a new intermediary with brutal power.
Read → Google's AI Mode lets US travelers book hotels and compare cash rates with loyalty points in one conversation. For hoteliers, disruption ahead in distribution and revenue management.
Read → The luxury group scales its service culture through people and bigger challenges. Growth isn't replication, it's scaling judgment.
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The daily brief
One sharp travel-industry brief a day. Free.