Aimbridge launches LIFT to get a grip on labor management
Read → The management giant rolls out an in-house platform that unifies forecasting, scheduling and execution. Pilots already show productivity wins in housekeeping and laundry.
Independent doesn't mean fragile: the Saybrook Point case
Read → If you think an independent resort can't compete with big chains, the case of Saybrook Point Resort & Marina will make you think again. Their strategy shows independence can be a competitive advantage, not a weakness.
JetBlue Unveils New Domestic First Class Seats
Read → The airline aims to turn around its losing trend with this upgrade.
Airbnb Names Pepijn Rijvers as New CBO
Read → Pepijn Rijvers, former Booking.com executive, joins Airbnb to boost its boutique hotel business.
Hotel F&B that wins over locals before guests
Read → Paris Society (Accor/Ennismore) proves a hotel restaurant can be a destination in its own right. The key: attract the neighborhood before the tourist.
HSMAI Europe launches weekly AI podcast for hotels
Read → HSMAI Europe debuts a weekly video podcast on AI and hotel strategy, opening the format to founding partners and AI content experts.
90% of business travelers use hotel room to unwind
Read → Hyatt research shows 90% of business travelers prioritize their hotel room for downtime. The opportunity for hotels: design for rest.
Housekeepers week puts digital tipping in the spotlight
Read → International Housekeepers Week (Sept 13-19) reignites the debate on digital tipping: are hotels ready for guests to say thanks without cash?
Your front desk decides if the $350 trip fee was worth it
Read → More travelers pay travel advisors around $350 per trip. But the one who validates that fee is not the advisor, it's the hotel front desk. And that's where everything is won or lost.
Hotel AI: No Magic Pill, Just Readiness and Ops
Read → A framework for real revenue gains from AI in hotels: three phases, no shortcuts.