True innovators this summer aren't the priciest hotels
Read → Skift reviews summer travel launches. Its take: exceptional service is about judgment, not luxury.
AI agents look to monetize the time between trips
Read → Airlines and other travel companies are using AI agents that retain context and act on customer signals to turn the time between trips into a revenue channel, per Skift.
Otel AI and the promise of winning your mornings back
Read → Otel AI's new video shows a platform that plugs into your PMS, RMS and POS to automate reporting. It claims clients save 20+ hours weekly.
Air India, hotel upselling, vacation rental, Cloudbeds, Aromar, Miami, Restbike
Read → Conditioned cash for Air India, the value of human upselling, STR model in shrinking places and the change in Spain's Miami tourism office.
The Hotel's Silent Leak Isn't in the ADR, It's in Chargebacks
Read → Kloutit uses AI to automate chargeback defense and only charges when it recovers funds. Its seed round was backed by the CEOs of Stayforlong, Atrápalo, Destinia, and ByeTravel.
Lighthouse launches Ernest Crews to get hotels running on AI in 30 days
Read → Lighthouse introduces Ernest Crews: small AI specialist teams that implement commercial AI in hotels within 30 days. Let's see what's behind the hype.
Aromar Hotels picks Cloudbeds to modernize its tech stack
Read → Aromar Hotels & Restaurants selects Cloudbeds as its management system for the next growth phase. What this means for hotel tech and why legacy PMS is losing ground.
Emirates pushes Premium Economy up as Business gets sliced up
Read → Airlines can't rely on passenger growth alone. Emirates redesigns its offer to fish for the traveler who spends more.
Luxury GMs Need a Sharp Point of View, Not a Manual
Read → As hotel brands scale and standards spread, the GM's opinion is the only thing left that truly differentiates a luxury property. Why playing it safe no longer cuts it.
Autonomous AI in Hotels Scares People, and Rightly So
Read → OYO's autonomous agent lands with no accountability manual right before its IPO. Meanwhile, a Toronto hotel shows tech can help cut OTA dependency from 100% to 10%.