The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
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Read → The hotel industry has a problem that is not about standards, it is about execution. Jason Emanis names the Execution Gap and proposes a five-stage operating model to close it.
Read → The day Google stopped filling hotel rates, Mirai opens direct hotel booking inside ChatGPT and Bookassist joins Juniper Group. A map of the distribution that's coming.
Read → The boutique group across the Adirondacks, Montana and Vermont swaps per-property systems for a single Mews stack. What small hoteliers can read into it.
Read → Hotel tech firm Hoxell relaunches its brand at TTG Rimini, moving from a task tool to a cross-departmental platform with agentic AI.
Read → A review of 129 studies shows hotel robot deployments deliver operationally but dent staff engagement when the human side is ignored.
Read → Today is about quiet infrastructure: robots that stopped being a gimmick, Hilton's CTO with Uber DNA, agentic booking leaving agencies out, and AI traffic that still doesn't convert.
Read → A survey of more than 200 security leaders puts AI governance as the top friction point for hotel CISOs heading into 2026.
Read → Mews launches native Guest Messaging and Automations, with AI resolving 80% of routine queries and the GM setting the workflow.
Read → 91% of hotel chains already use AI but only 28% have an enterprise-wide strategy. Choice buys Harvest Hosts for $130 million and Minor redesigns Vietnam.
The daily brief
One sharp travel-industry brief a day. Free.
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The daily brief
One sharp travel-industry brief a day. Free.